Before beginning the troubleshooting process for issues related to being stuck on a unit page, please go through this checklist to ensure all preliminary steps are covered.
Checklist Before Start:
Before diving into the troubleshooting process, please ensure you've reviewed the following preliminary checks.
- Browser Compatibility: Ensure you are using Chrome or Firefox for the best course experience.
- Clear Cookies and Cache:This can often resolve loading and navigation issues.
- App Usage: Consider using our app for a potentially better user experience.
Troubleshooting Steps:
Step 1: Switch to a Recommended Browser
If you're not already using Chrome or Firefox, switch to one of these browsers for improved compatibility and performance.
Step 2: Clear Browser Cookies and Cache
Navigate to your browser settings, look for the "Privacy" or "History" section, and select the option to clear cookies and site data.
Step 3: Use the ilearntoboat App
Download and use the ilearntoboat app for accessing the course. The app is optimized to enhance your user experience and may resolve issues encountered on the web browser.
What To Do If Problem Persist:
If after following the above steps, you continue to experience issues, it might be time to reach out for further assistance. Our support team is on standby to help troubleshoot and guide you through any persistent problems, ensuring a smooth and effective learning experience.